Topics

Instagram

The CTA Fails empire expands: Meet the man behind it all

The CTA Fails empire expands: Meet the man behind it all

The man behind "CTA Fails" has expanded its social media footprint to Instagram, where people can see for themselves how much the transit agency's service sucks sometimes.

Ryan Smith, the 31-year-old Chicagoan who runs the Instagram account along with @CTAFails on Twitter and a corresponding Facebook page, thinks social media has at the very least spotlighted the problem, if not put a little pressure on the agency. A CTA spokesman isn't saying whether changes have been made as a result of the sometimes brutal and nagging criticism, but experts say that amount of shade would motivate anyone to do better.

And with Instagram, the seeing-is-believing effect...

Loading
21°