How satisfied are CTA riders with their commute? The CTA is trying to answer that question by surveying nearly 84,000 riders this spring.
Last week, the CTA started emailing a 44-question survey about ridership habits and service amenities to about 80,000 riders, CTA spokeswoman Tammy Chase said. The agency said it will hand out nearly 4,000 of these surveys at bus stops and train stations in June.
The CTA asks participants how often they ride the CTA and why, and whether they are satisfied with employee performance, personal safety and bus/train cleanliness, among other questions. The CTA also asks riders if they use Ventra, the controversial new fare payment system. On July 1, riders will no longer be able to use any other method of payment, except for cash on buses.
Similar surveys are conducted every three years and paid for by the Regional Transportation Authority, the funding arm for the CTA, Metra and Pace.
The purpose of the survey is to "understand the expectations and needs of customers, and how well the CTA is satisfying those needs," spokeswoman Tammy Chase said in an email.