News CTA

CTA solicits feedback on why some riders have not switched to Ventra

The CTA has sent questionnaires to riders still using their Chicago Card Plus cards to solicit feedback on why they have not switched to Ventra, the CTA's controversial new fare payment system.

The questionnaires, which ask participants if they have received the Ventra card and why they haven't activated it yet, are accompanied by tips on how to activate the cards.

"The goal is to solicit ongoing feedback so that based on any number of answers provided, the CTA can then better assist customers with the information they need to complete the activation process," CTA spokeswoman Catherine Hosinski said in an e-mail.

The CTA did not immediately know how many riders had been sent these questionnaires but said the surveys "are being sent out gradually and in batches." Hosinski said there is no cost to send out these surveys.

The CTA recently awarded a contract for up to $245,000 to Omicron Technologies, which had been calling Chicago Card Plus riders to remind them to switch to Ventra, the Sun-Times reported.

More than 63 percent of CTA riders use Ventra to pay their fares, as of last week.

Some Chicago Card Plus users have complained that they had difficulty transferring their balances to the Ventra card. Others complained they did not receive a their Ventra cards and/or an e-mail with information on how to log onto to manage their account online.

Ventra was set to replace all Chicago Cards on Nov. 15 but CTA President Forrest Claypool voided that deadline earlier this month so the Ventra vendor Cubic Transportation Systems could work out glitches. Chicago Cards can be used indefinitely in the interim.

Want more? Discuss this article and others on RedEye's Facebook page

Copyright © 2015, RedEye
Related Content
  • 'Welcome to Me' is highly gawkable
    'Welcome to Me' is highly gawkable

    “Why doesn’t it look like ‘Oprah’?” Alice (Kristen Wiig) asks about the production value of her recently launched, guest-free talk show. Responds one of the many employees who can’t believe this series is happening: “Because you ate a cake made out of hamburger and started crying.”

  • Even the outtakes are predictable in 'Hot Pursuit'
    Even the outtakes are predictable in 'Hot Pursuit'

    In February 2013, Melissa McCarthy starred in an unfunny, aggressive road movie (“Identity Thief”). Four months later, she was the wild card to Sandra Bullock’s straight arrow in an incredibly generic buddy cop comedy (“The Heat”). Opening June 5, McCarthy stars in the very funny “Spy” as Susan...

  • Jack Black immediately derails 'The D Train'
    Jack Black immediately derails 'The D Train'

    Hidden in the nagging onslaught of suck that is “The D Train” is a really good scene: Oliver Lawless (James Marsden), the former high school stud who moved from Pittsburgh to L.A. to become an actor, approaches Dermot Mulroney (playing himself), who’s in a bar and being treated like royalty in...

  • Rauner to aldermen: 'For Chicago to get what it wants, Illinois must get what it needs'
    Rauner to aldermen: 'For Chicago to get what it wants, Illinois must get what it needs'

    In an unusual and perhaps unprecedented speech, Gov. Bruce Rauner on Wednesday dropped in at City Hall and offered a time-tested political horse trade: support his controversial pro-business, anti-union agenda, and he'll help Chicago out of its financial free fall.

  • Is Riot Fest dividing the community?

    The questionable return of Riot Fest to Humboldt Park has polarized the community with the local alderman unwaivering in his opposition and the festival organizers launching a full-court press to bring the three-day music festival back.

  • Mayor: Approval of Burge victims fund a step toward 'removing a stain'
    Mayor: Approval of Burge victims fund a step toward 'removing a stain'

    In a dramatic moment Wednesday, the Chicago City Council rose to acknowledge victims of torture at the hands of former police Cmdr. Jon Burge before approving a $5.5 million reparations package that Mayor Rahm Emanuel said shows Chicago is willing to deal with the dark chapter in its history.