CTA
News CTA

CTA calling riders about Ventra transition

The CTA last week began calling Chicago Card users reminding them about the transition to Ventra, the CTA's new fare payment system.

Customer service representatives have been calling Chicago Card Plus and registered Chicago Card users who have been sent activation information but have not yet activated their Ventra cards.

"If they need help with activation, they’ll be provided guidance on how to activate their card," CTA spokeswoman Tammy Chase said in an e-mail. "If they need help retrieving their username, they’ll get help with that as well."

The calls are expected to be completed by Nov. 1. Ventra is replacing Chicago Cards on Nov. 15.

One of the major problems with the transition to Ventra has been mailing Chicago Card users their Ventra cards. Delays in mailings meant that some riders did not receive their cards until last week, despite verifying their mailing information in August.

Once some riders received their cards, though, they experienced difficulties activating their card because they didn't receive or lost the e-mail with this information. Chicago Card users make up about 17 percent of CTA's ridership, Chase said.

The CTA voided a deadline earlier this month that prevented Chicago Card users from adding money to their cards in rail stations because of problems with the Ventra call center. The CTA directed Ventra to triple its call center personnel to 300 employees.

About 40 percent of CTA rides are now paid for with Ventra cards, Chase said.

Want more? Discuss this article and others on RedEye's Facebook page

Copyright © 2015, RedEye
Related Content
  • Aldermen looking to stop stores from getting around plastic bag ban

    Aldermen looking to stop stores from getting around plastic bag ban

    Chicago's ban on plastic bags starts to take effect at many big stores Saturday, but an alderman who helped craft the law already is talking about changing it in order to thwart a few large retail chains that he says are trying to skirt the new rules.

  • State police: Man shot while riding in van on Eisenhower

    State police: Man shot while riding in van on Eisenhower

    A man was shot multiple times while traveling in a minivan on the inbound Eisenhower Expressway on Friday morning, authorities said.

  • Lollapalooza liquor gardening: fact or fiction?

    Lollapalooza liquor gardening: fact or fiction?

    It may sound like an urban legend: Music festival-goers bury bottles of booze in Chicago parks, plot a GPS location for the goods and uncover them days later when the festival comes alive.

  • Chicago plans to cut O'Hare noise by rotating runways at night

    Chicago plans to cut O'Hare noise by rotating runways at night

    The Emanuel administration on Friday will propose an experiment at O'Hare International Airport to rotate the runways used late at night, possibly on a weekly basis, to spread out jet noise, the city's aviation chief told the Chicago Tribune.

  • Almost 6 acres of land added near Fullerton Avenue Beach

    Almost 6 acres of land added near Fullerton Avenue Beach

    Along Chicago's lakefront at Fullerton Avenue Beach, cranes rolled along a causeway that only a few months ago was part of the lake itself. Every day this summer, roughly 40 construction workers are filling in Lake Michigan with dredged material and gravel, which will eventually add up to 5.8 acres...

  • Doughnut panic

    Doughnut panic

    I'm not ashamed to admit that for the past several years, I have mapped my walk to work around which doughnut shop I'd like an excuse to stop at on the way. There's nothing like the thought of a crunchy, craggy old fashioned doughnut or the sweet, yeasty chew of a classic glazed doughnut to help...

Comments
Loading
86°