Reports: Problems with Ventra card
A collection of Chicago Tribune and RedEye coverage of the transit agencies' new fare-collecting partnership with Ventra.
5:55 PM CST, December 18, 2013
The CTA has seen no financial damage from uncollected revenue related to the glitchy Ventra fare-payment system, according to a cursory audit released Wednesday that contained no numbers to support its root claim.
12:54 PM CST, December 13, 2013
CTA bus passengers using Ventra cards are boarding and paying their fares much more quickly since recently completed software upgrades that have reduced the need for riders to repeatedly tap the cards on reader boxes, the transit agency reported today.
11:19 PM CST, December 6, 2013
The CTA and riders are reporting Ventra Card reader outages on some buses during rush hour and into the evening, after several dozen Pace buses experienced similar problems Friday.
12:30 PM CST, November 28, 2013
If you're a CTA wallet-slapper, you may want to check your bank account and make sure you've not been double-slapped.
12:15 AM CST, November 26, 2013
Catherine Garypie, a federal employee, pulled a card out of her purse and swiped it recently at a Jackson Blue Line turnstile. The Ventra fare reader turned green — Go, it read. But she didn't.
6:24 AM CST, November 15, 2013
A new Ventra problem emerged Thursday in connection with the commuter benefits program, which offers tax advantages to employers and their employees to pay for transit fares using pretax income. Employees who formerly had their pretax money loaded onto Chicago Cards are now being transitioned to Ventra cards.
8:04 AM CST, November 14, 2013
The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according to the agency.
7:14 AM CST, November 15, 2013
The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new malfunctions were reported.
10:25 AM CDT, October 3, 2013
Chantal Sudbrack moved from Chicago to Cleveland four years ago and now only visits this city to see her family four to five times a year.
11:50 AM CDT, May 24, 2013
The CTA will waive a $5 fee for customers who obtain the new Ventra transit card in 2013 and it also will eliminate or reduce some of the controversial service charges related to the optional Ventra debit MasterCard account, officials said Friday.
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