Reports: Problems with Ventra card
A collection of Chicago Tribune and RedEye coverage of the transit agencies' new fare-collecting partnership with Ventra.
January 20, 2014
Chicago nonprofit groups that distribute transit cards to tens of thousands of impoverished and ailing clients say they will soon face a dilemma created by the CTA's switch to Ventra: Either they'll have to spend more on transit or cut back on the level of transportation provided.
5:55 PM CST, December 18, 2013
The CTA has seen no financial damage from uncollected revenue related to the glitchy Ventra fare-payment system, according to a cursory audit released Wednesday that contained no numbers to support its root claim.
12:54 PM CST, December 13, 2013
CTA bus passengers using Ventra cards are boarding and paying their fares much more quickly since recently completed software upgrades that have reduced the need for riders to repeatedly tap the cards on reader boxes, the transit agency reported today.
11:19 PM CST, December 6, 2013
The CTA and riders are reporting Ventra Card reader outages on some buses during rush hour and into the evening, after several dozen Pace buses experienced similar problems Friday.
12:30 PM CST, November 28, 2013
If you're a CTA wallet-slapper, you may want to check your bank account and make sure you've not been double-slapped.
12:15 AM CST, November 26, 2013
Catherine Garypie, a federal employee, pulled a card out of her purse and swiped it recently at a Jackson Blue Line turnstile. The Ventra fare reader turned green — Go, it read. But she didn't.
November 18, 2013
As the nation's second-largest transit system struggles to debug the unruly Ventra fare-payment system, another apparent Ventra glitch is also testing the patience of some customers.
6:24 AM CST, November 15, 2013
A new Ventra problem emerged Thursday in connection with the commuter benefits program, which offers tax advantages to employers and their employees to pay for transit fares using pretax income. Employees who formerly had their pretax money loaded onto Chicago Cards are now being transitioned to Ventra cards.
8:04 AM CST, November 14, 2013
The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according to the agency.
7:14 AM CST, November 15, 2013
The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new malfunctions were reported.
October 28, 2013
Chicago-area transit agencies' move to the Ventra fare-payment system, which has been pockmarked by extremely long waits for cards in the mail and an activation process that led to the temporary reinstatement of old payment options, could be on the cusp of another rough patch.
10:25 AM CDT, October 3, 2013
Chantal Sudbrack moved from Chicago to Cleveland four years ago and now only visits this city to see her family four to five times a year.
March 18, 2013
The Chicago Transit Authority soon will launch a new fare-payment system that affects almost every CTA and Pace rider, although transit officials have yet to fully explain how it will work.
March 25, 2013
Springlike weather is arriving late this year, but it's shaping up to be a long, hot summer for the Chicago Transit Authority.
March 11, 2013
A public hearing will be held Monday night about an upcoming fare-payment system that offers new options for CTA and Pace customers, but also contains costly penalties — most notably a $3 cash CTA rail fare — that transit riders can avoid, with a little effort.
August 5, 2013
If given the option, would you pay $2.25 or $3 to ride a CTA train?
11:50 AM CDT, May 24, 2013
The CTA will waive a $5 fee for customers who obtain the new Ventra transit card in 2013 and it also will eliminate or reduce some of the controversial service charges related to the optional Ventra debit MasterCard account, officials said Friday.
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