Reports: Problems with Ventra card

Reports: Problems with Ventra card

A collection of Chicago Tribune and RedEye coverage of the transit agencies' new fare-collecting partnership with Ventra.

Ventra's costs put nonprofits in a bind

January 20, 2014

Jon Hilkevitch: Ventra's costs put nonprofits in a bind

Chicago nonprofit groups that distribute transit cards to tens of thousands of impoverished and ailing clients say they will soon face a dilemma created by the CTA's switch to Ventra: Either they'll have to spend more on transit or cut back on the level of transportation provided.

Audit light on numbers finds Ventra no cash drain on CTA

5:55 PM CST, December 18, 2013

Audit light on numbers finds Ventra no cash drain on CTA

The CTA has seen no financial damage from uncollected revenue related to the glitchy Ventra fare-payment system, according to a cursory audit released Wednesday that contained no numbers to support its root claim.

CTA says Ventra working more quickly on buses

12:54 PM CST, December 13, 2013

CTA says Ventra working more quickly on buses

CTA bus passengers using Ventra cards are boarding and paying their fares much more quickly since recently completed software upgrades that have reduced the need for riders to repeatedly tap the cards on reader boxes, the transit agency reported today.

Ventra reader outages reported on CTA, Pace buses

11:19 PM CST, December 6, 2013

Ventra reader outages reported on CTA, Pace buses

The CTA and riders are reporting Ventra Card reader outages on some buses during rush hour and into the evening, after several dozen Pace buses experienced similar problems Friday.

Ventra users might find wrong card charged

12:30 PM CST, November 28, 2013

Ventra users might find wrong card charged

If you're a CTA wallet-slapper, you may want to check your bank account and make sure you've not been double-slapped.

Latest glitch: Ventra tricked by some federal ID cards

12:15 AM CST, November 26, 2013

Latest glitch: Ventra tricked by some federal ID cards

Catherine Garypie, a federal employee, pulled a card out of her purse and swiped it recently at a Jackson Blue Line turnstile. The Ventra fare reader turned green — Go, it read. But she didn't.

Ventra's transit benefits program also a problem

November 18, 2013

Jon Hilkevitch: Ventra's transit benefits program also a problem

As the nation's second-largest transit system struggles to debug the unruly Ventra fare-payment system, another apparent Ventra glitch is also testing the patience of some customers.

New Ventra glitch emerges with pretax program

6:24 AM CST, November 15, 2013

New Ventra glitch emerges with pretax program

A new Ventra problem emerged Thursday in connection with the commuter benefits program, which offers tax advantages to employers and their employees to pay for transit fares using pretax income. Employees who formerly had their pretax money loaded onto Chicago Cards are now being transitioned to Ventra cards.

Ventra outage hits 60 CTA stations, results in 15,000 free rides

8:04 AM CST, November 14, 2013

Ventra outage hits 60 CTA stations, results in 15,000 free rides

The troubled Ventra fare-payment system took another hit during the Wednesday evening rush hour when some card readers at 60 of the CTA’s 145 train stations failed, resulting in 15,000 free rides for commuters before the problem was fixed, according to the agency.

CTA to bill Ventra contractor up to $33,750 for card-reader outage

7:14 AM CST, November 15, 2013

CTA to bill Ventra contractor up to $33,750 for card-reader outage

The CTA and its Ventra contractor said Thursday they still could not trace the source of a widespread computer problem during the previous evening’s rush period that knocked out 165 Ventra fare card readers at 60 rail stations, although no new malfunctions were reported.

Some Ventra users report being charged multiple times for a fare

October 28, 2013

Jon Hilkevitch: Some Ventra users report being charged multiple times for a fare

Chicago-area transit agencies' move to the Ventra fare-payment system, which has been pockmarked by extremely long waits for cards in the mail and an activation process that led to the temporary reinstatement of old payment options, could be on the cusp of another rough patch.

CTA riders report getting dozens of Ventra cards in mail

10:25 AM CDT, October 3, 2013

CTA riders report getting dozens of Ventra cards in mail

Chantal Sudbrack moved from Chicago to Cleveland four years ago and now only visits this city to see her family four to five times a year.

CTA's Ventra fare system a tool of mass confusion

March 18, 2013

Jon Hilkevitch: CTA's Ventra fare system a tool of mass confusion

The Chicago Transit Authority soon will launch a new fare-payment system that affects almost every CTA and Pace rider, although transit officials have yet to fully explain how it will work.

Chicago man starts petition drive against new Ventra fare-payment card

March 25, 2013

Jon Hilkevitch: Chicago man starts petition drive against new Ventra fare-payment card

Springlike weather is arriving late this year, but it's shaping up to be a long, hot summer for the Chicago Transit Authority.

CTA hearing sets sights on switch to Ventra card

March 11, 2013

Jon Hilkevitch: CTA hearing sets sights on switch to Ventra card

A public hearing will be held Monday night about an upcoming fare-payment system that offers new options for CTA and Pace customers, but also contains costly penalties — most notably a $3 cash CTA rail fare — that transit riders can avoid, with a little effort.

Getting Around: Ventra rollout may take some users for a ride

August 5, 2013

Jon Hilkevitch: Getting Around: Ventra rollout may take some users for a ride

If given the option, would you pay $2.25 or $3 to ride a CTA train?

Changes follow criticism of CTA's Ventra card plan

11:50 AM CDT, May 24, 2013

Changes follow criticism of CTA's Ventra card plan

The CTA will waive a $5 fee for customers who obtain the new Ventra transit card in 2013 and it also will eliminate or reduce some of the controversial service charges related to the optional Ventra debit MasterCard account, officials said Friday.

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